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T.R.U.E. Managed Services

Managed I.T. Services You Can Count On

Our T.R.U.E. Managed Services take the hassle out of managing and maintaining critical IT systems. Customized management plans support your servers, network appliances and desktops, monitoring them remotely 24/7 so problems are fixed before becoming a problem.

With two convenient Southeast locations – Augusta, GA and Greenville, SC – we can provide managed IT services to clients throughout the region. Our local presence ensures reliable IT management from a team that's readily accessible to your organization. Certified EDTS network engineers remotely maintain your networks from our state-of-the-art Network Operations Center, providing:

  • 24/7 monitoring of your network and servers
  • Backup monitoring
  • Remote workstation and server patch deployment and updates
  • Monitor spyware and malware removal program(s)
  • Detailed asset reporting – hardware and software changes
  • Key services monitoring (e.g. email)
  • Comprehensive monthly detailed and summary reporting
  • Access to after-hours support

Consider Enhanced or All-Inclusive Managed Services Plans

For customers with more extensive needs, EDTS also offers both an Enhanced Managed Services Plan and an All-Inclusive “Excuse-Free” Plan.  Our Enhanced Managed Services Plan includes:

  • Unlimited phone and remote support
  • Router, firewall and VPN management
  • Wireless access monitoring and management
  • Patch, antivirus and anti-spyware management
  • Temp file removal to increase speed, security and hard drive space
  • Applications management
  • Workstation and server optimization
  • Preferred rate for onsite support visits

Our All-Inclusive “Excuse-Free” Plan provides all of the above benefits and proactive managed services PLUS unlimited onsite support 24/7/365.  For organizations with round-the-clock uptime and support requirements, this is clearly the way to go. 

Contact us for a custom quote regarding your IT management needs. We have locations in Augusta, GA and Greenville, SC and provide managed IT services to clients throughout the Southeast.