T.R.U.E. Managed IT Services

Our T.R.U.E. Managed IT Services take the hassle out of managing and maintaining critical IT systems.  Customized management plans ensure that your critical IT systems are available, optimized, and secure.

While it seems that every IT company today claims to offer managed services, very few provide the degree of capability, sophistication and training that EDTS offers.

EDTS was an early innovator in delivering Managed IT Services.  We continue to refine our methodology, systems and service delivery.  Evidence of our dedication and capability is shown by:
  • EDTS is ranked #121 in the world on the 2014 MSPmentor 501 Global Edition list
  • EDTS is #95 on the 2014 MSPmentor 200 North America Edition list
  • EDTS has received the CompTIA MSP Partners Trustmark.

With three convenient Southeast locations – Augusta, GA and Columbia and Greenville, SC – we can provide managed IT services to clients throughout the region. Our local presence ensures reliable IT management from a team that's readily accessible to your organization. Certified EDTS network engineers remotely maintain your networks from our state-of-the-art Network Operations Center, providing:

  • Fully Staffed & Certified Help Desk with 24/7 availability
  • 24/7/365 Monitoring of your Network and Servers
  • Local Network Operations Center – NOC
  • Defined Service Level Agreements
  • Proven Methodology and Dedicated Resources
  • Flexible Alert Notification Options
  • Customer Ticket Tracking Portal
  • Backup Management
  • Microsoft and 3rd Party Vulnerability Patching
  • Antivirus Management
  • Spyware and Malware monitoring
  • Advanced Asset Reporting
  • Customer Satisfaction Survey For Every Service Ticket
  • Comprehensive Monthly Detailed and Summary Reporting
  • Critical Services Monitoring (e.g. email)
  • Work with our NOC Staff to Create Custom Monitors
  • Extended Support Hours with Access to after-hours support

Select the Managed IT Services Plan That's Right For You

EDTS offers various levels of our T.R.U.E managed services, depending on your company’s needs.  For customers with more extensive needs, EDTS  offers an All-Inclusive “Excuse-Free” Plan. Some of the features of our “Excuse-Free” Plan are:

  • Fixed IT Support Costs
  • Shifts all IT Burden to EDTS, allowing you to focus on your business
  • Includes all necessary components to protect your network
  • Access to 50+ IT experts to handle every IT need
  • Unlimited phone and remote support
  • Unlimited on-site support included
  • After hours emergency support included
  • Router, firewall and VPN management
  • Wireless access monitoring and management
  • Microsoft and extended 3rd Party patch management
  • Antivirus and anti-malware management
  • Application management
  • Vendor management
  • Quarterly business reviews (budgeting and ways to improve service delivery)
  • Quarterly network vulnerability assessments
  • Virtual CIO visit

For organizations with more extensive support requirements, this is clearly the way to go.  Please contact EDTS for a comprehensive list of services provided at each service level.